Privacy Policy
Vesna ("we," "our," or "us") operates an online marketplace platform (accessible via website and mobile application) that connects customers seeking HVAC services with independent service providers ("Providers"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Vesna.
Scope
This Privacy Policy applies to all users of Vesna, including:
- Customers requesting services
- Providers offering services
- Visitors of our website and mobile application
Information We Collect
a. Information You Provide
We collect information you provide directly, including:
- Name, phone number, email address
- Service address and property details
- Business address and service area (for Providers)
- Account login credentials
- Service descriptions and request details
- Messages and communications within the platform
b. Address-Based Matching
Vesna uses addresses provided by users to match customers with nearby Providers. Vesna does not use real-time GPS or device location tracking.
c. Automatically Collected Information
We automatically collect:
- IP address
- Device type, operating system, and browser
- App usage data and interactions
- Log files and diagnostic data
d. Communications Data
We may collect information related to:
- SMS messages
- Calls between users
- Push notifications
- Email communications
e. Payment Information
Providers may be required to enter and maintain valid payment card details within their accounts in order to use Vesna services.
- Payment card information is collected and processed by third-party payment processors
- Vesna does not store full card numbers or sensitive authentication data on its own servers
- We may store limited payment-related information, such as:
- transaction history
- payment status
- last four digits of a card
- card expiration date (where applicable)
All payment processing is subject to the terms and privacy policies of the applicable payment processor.
How We Use Your Information
We use your information to:
- Match customers with nearby Providers
- Deliver and manage service requests
- Enable communication between users
- Process payments, charges, and refunds
- Provide notifications (SMS, push, email)
- Improve platform performance
- Detect fraud and enforce policies
Sharing of Information
We may share your information with:
- Other users (customers and Providers)
- Payment processors
- Service providers (hosting, messaging, analytics)
- Legal authorities when required
We do not sell personal data.
Communications Consent
By using Vesna, you agree to receive:
- SMS messages
- Phone calls
- Push notifications
- Emails related to your account
Standard messaging rates may apply.
Data Retention
We retain information as long as necessary for:
- account operation
- legal compliance
- dispute resolution
Data Security
We use reasonable safeguards, but no system is fully secure.
Your Rights
You may request access, correction, or deletion of your data by contacting:
Children’s Privacy
Vesna is not intended for users under 18.
Third-Party Services
We are not responsible for third-party services.
Changes
We may update this policy at any time.
Contact
Marimax LLC / Vesna
63 Cortland Lane
Boxborough, MA 01719
Email: support@vesnausa.com